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Unable to log-in
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| The City of Prince Albert transitioned to a new recreation software, Xplor Recreation, by PerfectMind in August 2023. If you have not created a new account, click here. |
| Email already in use |
| If your email is already in use when you create a new account, click "forgot password" for it to be reset. If this does not work, contact a recreation facility. |
| Issues with web browser |
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When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing the browser cache & cookies fixes certain problems, like loading or formatting issues on sites.
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Google Chrome web browser
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On your computer, open Chrome.
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At the top right, click More  .
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Click More tools  Clear browsing data.
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At the top, choose a time range. To delete everything, select All time.
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Next to "Cookies and other site data" and "Cached images and files," check the boxes.
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Click Clear data.
Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.
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Android Phone
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In the Chrome app
- On your Android phone or tablet, open the Chrome app
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- At the top right, tap More
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- Tap History
 Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and site data" and "Cached images and files," check the boxes.
- Tap Clear data.
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| iPhone and iPad |
Clear cache in Safari
- Open Settings > General.
- Tap iPhone Storage and select Safari from the list of apps.
- Tap Website Data to view a breakdown of your data by website. ...
- Or, delete an individual site's data by swiping left and tapping Delete.
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| Other browser apps |
| If you use Firefox, or another browser, check its support site for instructions. |
| After clearing cache & cookies |
- Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
- Some sites can seem slower because content, like images, needs to load again.
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| How cache & cookies work |
- Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.
- The cache remembers parts of pages, like images, to help them open faster during your next visit.
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