- In most cases, a plumber will diagnose and correct the problem you are experiencing.
- They will compile their observations on an invoice.
- If the issue cannot be corrected by a plumber, on the advice of the plumber you will need to contact the City for an assessment of the issue. Please contact 306 953-4348 if City assistance is required in case of an emergency after hours.
Sewer Disruptions

Sewer Service Back-up
If you are experiencing a sanitary sewer problem, you may need to involve the City. In all cases, you must first contact a plumbing contractor. They will diagnose the issue you are experiencing. In many cases, cleaning out the line will clear the obstruction.
Steps to Follow:
Step 1: Contact Plumbing Contractor
- If you have any additional questions or concerns relating to your sewer back-up please contact the City at 306-953-4884.
Fixing the Issue:
There are a few options available to fix a sewer disruption.
City-owned portion = 100% reimbursement
City and property owner portion = 50% reimbursement
Property owner portion = 0% reimbursement
These costs can include plumber bills, cameraing of the line, relining or digs to replace or repair the pipe.
Tree removal is a last resort and only done if a dig is required or the tree has deteriorated. Root intrusions are an indication that a sewer pipe is nearing the end of its lifespan. Tree roots are not the cause of a failure as a pipe with good integrity does not allow roots to penetrate. Cameraing (Video footage) of the line is now required as part of the investigation to help determine the cause and precise location of the problem and complete the reimbursement process.
Relining Program
Where there is a boulevard tree causing intrusions, costs covered by the City are handled differently. Root intrusion as a result of a boulevard tree qualifies for sewer relining. Under this program, the location of the sewer line is not a factor:
City = 80% of the cost of relining and 100% of plumber bill, cameraing and cleaning if required
Property Owner = 20% of the cost of relining
If you choose not to proceed with relining, costs to clear the line will be covered by the City.
The relining program is on a first-come, first-served basis and will be accommodated as annual budgets allow.
Types of Sanitary Sewer Failure:
Blocked drains can be caused by flushing or draining many common household items into the system. Items like diapers, baby wipes, sanitary napkins, kitchen grease, combs, hair, plastic materials, oil, sump pump water or newspaper rags and cloths can all cause a blocked line.
Note: Flushing these items in your toilet or draining them through a sink is illegal and goes against the City’s BYLAW NO. 48 OF 2015
A collapsed main line is not an uncommon problem – it can happen for several reasons. It may also cause significant ground contamination and pollution of the surrounding waterways.
Contact Us
City of Prince Albert
1084 Central Avenue
Prince Albert, SK S6V 7P3
Phone: 306-953-4884
After Hours Emergency: 306-953-4348
Email Us